Job Details

Ready To Go Further?
Saia is a different kind of logistics and transportation company. We do things the right way. You‘ll see it in our commitment to our people, customers, and community. You‘ll feel it in the support you get on day one – from leadership and from your team. A job with Saia is packed with opportunity – from learning new skills and advancing to competitive compensation and great benefits. It's all here and it’s exactly what going further is all about.

Position Summary

Oversees and optimizes the day-to-day operations of the truckload brokerage business, focusing on efficient freight execution, strong carrier relationships, and high service levels. Brings expertise in full truckload operations, team leadership, and process improvement to drive results and operational excellence.

Major Tasks and Responsibilities

• Leads and mentors operations teams, including dispatch, track and trace, and account support, to ensure timely and accurate freight execution.
• Drives key performance indicators related to service performance, margin targets, carrier compliance, and cost efficiency.
• Collaborates with carrier sales and procurement to align freight with optimal carrier capacity and achieve margin goals.
• Develops and improves standard operating procedures, tools, and technologies to enhance workflow efficiency and scalability.
• Monitors daily operational dashboards and proactively addresses service failures, missed pickups, and margin erosion.
• Serves as the escalation point for operational issues with shippers and carriers, resolving concerns promptly and professionally.
• Partners with teams in sales, finance, and technology to enhance internal processes and overall customer experience.
• Guides strategic initiatives, including new lane launches, carrier development, customer onboarding, and team training on industry compliance standards.

Qualifications

• Bachelor’s degree in supply chain, business, or a related field.
• 7+ years of truckload brokerage or transportation logistics experience, including prior leadership or senior operations experience.
• Knowledge of truckload freight operations, carrier procurement, capacity management, and data analysis of key performance indicators and operational metrics.
• Proficiency in transportation management system platforms and relevant operational tools.

Benefits
At Saia, your success is our success! That’s why we work hard to provide you with what you need to build an awesome career. We are committed to rewarding superior employee performance so that when you work hard, your achievements won’t go unnoticed.

Make Your Move
At Saia, our people are the reason we’ve been successful for over a century in the industry. Together, we’ve created a positive culture that’s driven by our core values – like dignity and respect, a customer-first approach, safety and more. With hundreds of terminals across the country and growing, we’re always looking for more collaborative and motivated individuals to join our team. So, if you’re ready to put your career on a solid path, let’s go further.

Saia is an Equal Opportunity Employer and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.