Job Details

Ready To Go Further?
Saia is a different kind of logistics and transportation company. We do things the right way. You‘ll see it in our commitment to our people, customers, and community. You‘ll feel it in the support you get on day one – from leadership and from your team. A job with Saia is packed with opportunity – from learning new skills and advancing to competitive compensation and great benefits. It's all here and it’s exactly what going further is all about.

Position Summary

Investigates lost or damaged freight for internal and external customers. Resolves overage, shortage, and damaged freight issues.

Major Tasks and Responsibilities

• Investigates and analyzes reported freight issues to facilitate quick resolutions.
• Follows established claims processes and procedures.
• Communicates between internal and external customers to resolve shipping and freight issues.
• Leads the resolution of complex customer issues, complaints, and questions.
• Prepares, reviews, and bundles paperwork for shipping and freight disputes.
• Handles high volume calls in a fast-paced environment.
• Delegates and monitors the work of other operations clerks.

Preferred Qualifications

• High school diploma or GED.
• 3+ years of transportation and/or related experience.
• Working knowledge of Microsoft Office.
• Proficient customer service and computer skills.

Benefits
At Saia, your success is our success! That’s why we work hard to provide you with what you need to build an awesome career. We are committed to rewarding superior employee performance so that when you work hard, your achievements won’t go unnoticed.

Make Your Move
At Saia, our people are the reason we’ve been successful for over a century in the industry. Together, we’ve created a positive culture that’s driven by our core values – like dignity and respect, a customer-first approach, safety and more. With hundreds of terminals across the country and growing, we’re always looking for more collaborative and motivated individuals to join our team. So, if you’re ready to put your career on a solid path, let’s go further.

Saia is an Equal Opportunity Employer and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.