Ready To Go Further?
Saia is a different kind of logistics and transportation company. We do things the right way. You‘ll see it in our commitment to our people, customers, and community. You‘ll feel it in the support you get on day one – from leadership and from your team. A job with Saia is packed with opportunity – from learning new skills and advancing to competitive compensation and great benefits. It's all here and it’s exactly what going further is all about.

Job Summary
Saia is searching for a Traffic Customer Service Representative. As a Traffic Customer Service Representative you will assist customers primarily through inbound calls and various access channels of written correspondence, email, fax, and verbal communications. You will follow up with customers and internal employees to ensure service expectations are met and exceeded.

Job Responsibilities

• Update Microsoft 365 CRM to ensure communication is being provided for follow up with the customers 
• Provides correspondence to meet the customer needs and supplies daily/weekly/monthly performance report cards as necessary to maintain and retain the customer business levels 
• Collaborates with customer on problem shipments to analyze and correct unsatisfactory service performance.
• Partners with customers by taking part in resolution conference calls. Participates in projects for process and quality assurance improvements.

Preferred Qualifications

• Minimum 2 years of LTL operations/customer service experience
• Experience with data analysis with emphasis on problem resolution
• Intermediate knowledge of Excel and Microsoft Office suite
• Effective oral and written communication skills

Benefits
At Saia, your success is our success! That’s why we work hard to provide you with what you need to build an awesome career. We are committed to rewarding superior employee performance so that when you work hard, your achievements won’t go unnoticed.

Make Your Move
At Saia, our people are the reason we’ve been successful for over a century in the industry. Together, we’ve created a positive culture that’s driven by our core values – like dignity and respect, a customer-first approach, safety and more. With hundreds of terminals across the country and growing, we’re always looking for more collaborative and motivated individuals to join our team. So, if you’re ready to put your career on a solid path, let’s go further.

Saia is an Equal Opportunity Employer and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.