Job Details

Is your career taking you where you want to go?
When it began in 1924, Saia LTL Freight covered a two-state area: Louisiana and Texas. Today, Saia is one of the most successful carriers in the U.S., providing nationwide less-than-truckload (LTL), non-asset truckload, and third-party logistics services. Headquartered in Johns Creek, Georgia, Saia is a fast growing company offering industry leading benefits and opportunities to inspire every member of our team. With over 12,000 employees dedicated to their jobs and our customers, you may discover your own career path at Saia.

Supports business partners in resolving all customer freight inquiries. Establishes effective communication with customers to ensure satisfaction and uphold high-quality service standards.

Major Tasks and Responsibilities

• Serves as a liaison between customers, operations, and cross-functional teams.
• Supports in training new hires and business partners on system applications, customer relationship management policies, and procedures.
• Collaborates with cross-functional teams to address escalations and implement corrective actions.
• Investigates and resolves appointment inefficiencies and other freight-related issues.
• Identifies and communicates freight-related issues and channels them to the correct department.
• Analyzes reports to identify deficiencies resulting from service failures.
• Maintains records of customer interactions, feedback, and resolutions.
• Monitors and responds to system requests across various channels in a timely and professional manner.

Preferred Qualifications

• High school diploma or GED.
• 2+ years of customer service experience.
• Proficiency in Microsoft office, AS400, and Customer Relationship Management software.
• Ability to travel and work flexible hours as needed.

Benefits
At Saia, your success is our success! That’s why we work hard to provide you with what you need to build an awesome career. We are committed to rewarding superior employee performance so that when you work hard, your achievements won’t go unnoticed.

Our Mission
At Saia Inc., success comes down to taking care of the people who matter most – our customers, our employees and our shareholders. The rest will take care of itself.

To safely drive our customers’ success with custom solutions built on the three pillars of our service-focused values: people, purpose and performance.

Saia is an Equal Opportunity Employer and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.