Roadside Assistance Coordinator
Johns Creek, Georgia
Saia isn’t logistics as usual. We’re a different kind of company. We pride ourselves on doing the right thing. Join us and discover all of the ways we stand out. It’s everything from skills-building and advancement opportunities to great benefits and 100 years of stability. So, while you’re ensuring our entire company moves forward, we’ll deliver the support you need to succeed. That’s what going further is all about.
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Success Profile
What makes a great corporate team member at Saia? Take a look and see how you match up.
- Adaptable
- Excellent Communicator
- Multitasker
- Results-driven
- Collaborative
- Organized
The Core Values That Drive Us
These define our culture and shape the work we do. Our mission is to safely drive our customers’ success with custom solutions built on the three pillars of our service-focused values: people, purpose and performance.
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Customer first
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Safety
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taking care of each other
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dignity and respect
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do the right thing
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community
IN OFFICE POSITION
Ready To Go Further?
Saia is a different kind of logistics and transportation company. We do things the right way. You‘ll see it in our commitment to our people, customers, and community. You‘ll feel it in the support you get on day one – from leadership and from your team. A job with Saia is packed with opportunity – from learning new skills and advancing to competitive compensation and great benefits. It's all here and it’s exactly what going further is all about.
Position Summary
Coordinates prompt resolution of equipment breakdowns outside internal maintenance facilities by fielding calls, documenting events, dispatching service providers, and processing invoices. Provides support to drivers during critical breakdowns, focusing on maximizing equipment utilization and minimizing costs.
Major Tasks and Responsibilities
- Responds promptly to all emergency roadside assistance requests related to tires, mechanical issues, and equipment through phone and email, ensuring a professional resolution.
- Supports drivers during the breakdown process and addresses any concerns.
- Coordinates accurate and timely dispatch of service providers for emergency breakdowns, optimizing response times.
- Assesses and prioritizes incoming requests based on urgency to ensure optimal workflow management.
- Acts as a liaison between vendors and internal departments to ensure effective collaboration.
- Monitors repair processes from the initial call to completion and provides timely updates to stakeholders.
- Reviews and approves repair estimates to ensure alignment with company standards and budgets.
- Audits vendor invoices and approves payments in line with service agreements.
Preferred Qualifications
- Bachelor’s degree in logistics or a related field.
- 2+ years of transportation, logistics, dispatch, or related experience.
- Knowledge of general automotive and heavy-duty maintenance concepts and call center environments.
- Proficiency in Microsoft Office.
Benefits
At Saia, your success is our success! That’s why we work hard to provide you with what you need to build an awesome career. We are committed to rewarding superior employee performance so that when you work hard, your achievements won’t go unnoticed.
Make Your Move
At Saia, our people are the reason we’ve been successful for over a century in the industry. Together, we’ve created a positive culture that’s driven by our core values – like dignity and respect, a customer-first approach, safety and more. With hundreds of terminals across the country and growing, we’re always looking for more collaborative and motivated individuals to join our team. So, if you’re ready to put your career on a solid path, let’s go further.
Saia is an Equal Opportunity Employer and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Take Your Career Further
Stay right here and discover all the ways you can go further. A job in corporate opens up multiple opportunities to expand your skills and move your career forward. You can add to your functional expertise, gain valuable industry knowledge, become a mentor to junior team members or lead a team. When you join our corporate team, you’ll do more than support our teams to keep our customers’ freight moving. You’ll get to build skills that make things work for you.
Benefits
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Health Benefits
Comprehensive medical, vision and dental coverage at reduced rates – not to mention 100% free medical premiums after 10 years with Saia.
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Physical Wellness
A comprehensive program focused on preventive care, early detection of conditions, condition management and One Pass gym memberships through our partners including United Healthcare, Teladoc and Livongo.
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Protection
Company-paid coverage (disability, life) as well as low-cost supplemental coverage (life, critical illness, accident, etc.) and other programs like the Employee Disaster Relief Program.
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Flexibility
Company policies and programs that support flexibility, such as hybrid work locations and paid time-off, including but not limited to vacation, sick days and holidays.
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Financial Well-being
Competitive pay, company match on our 401(k) and Roth 401(k) retirement programs with immediate vesting, employee stock purchase program, flexible spending accounts, legal insurance, financial planning and more.
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Perks
Anniversary program, job referral bonuses, scholarship program and more.
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Emotional Wellness
Company programs that provide support include our employee assistance program and behavioral health coverage through our medical plan.
Related Content
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Corporate Responsibility
Check out our latest Corporate Responsibility Report to learn more about our commitment to the environment, those with whom we work, and the communities that sustain us.
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Our History
It's been a long and exciting road. We look forward to driving business as a company and community partner for another 100 years.
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News & Press Releases
Learn about the latest Saia news and press releases here.