Job Details

Ready To Go Further?
Saia is a different kind of logistics and transportation company. We do things the right way. You‘ll see it in our commitment to our people, customers, and community. You‘ll feel it in the support you get on day one – from leadership and from your team. A job with Saia is packed with opportunity – from learning new skills and advancing to competitive compensation and great benefits. It's all here and it’s exactly what going further is all about.

Position Summary

Supervises a team of agents that supports drivers by efficiently resolving emergency roadside repairs, maximizing equipment use, minimizing costs, and ensuring high customer satisfaction.

Major Tasks and Responsibilities

• Supervises daily operations of the emergency roadside repair center, ensuring efficiency and effectiveness.
• Leads, mentors, and manages the roadside repair team using Key Performance Indicators to maintain high performance and foster professional growth.
• Delivers timely and professional handling of all calls, providing excellent customer service and prioritizing urgent requests to minimize fleet downtime.
• Maintains accurate records of repair activities, including orders and time spent, and prepares regular Key Performance Indicator reports.
• Oversees the progress of all open repair orders from initial call to completion.
• Reviews and finalizes repair orders to ensure accuracy and appropriate cost allocation.
• Verifies and approves repair estimates exceeding breakdown coordinator limits.
• Analyzes reports for operational improvements and develops strong vendor relationships to ensure high repair standards.

Preferred Qualifications

• Bachelor’s degree in business, supply chain management, or a related field.
• 2+ years of transportation and call center experience.
• Prior supervisory experience.
• Proficiency in Microsoft Office.
• Knowledge of transportation management systems and Cisco Unified Communications.

Benefits
At Saia, your success is our success! That’s why we work hard to provide you with what you need to build an awesome career. We are committed to rewarding superior employee performance so that when you work hard, your achievements won’t go unnoticed.

Make Your Move
At Saia, our people are the reason we’ve been successful for over a century in the industry. Together, we’ve created a positive culture that’s driven by our core values – like dignity and respect, a customer-first approach, safety and more. With hundreds of terminals across the country and growing, we’re always looking for more collaborative and motivated individuals to join our team. So, if you’re ready to put your career on a solid path, let’s go further.

Saia is an Equal Opportunity Employer and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.