Job Details

Is your career taking you where you want to go?
When it began in 1924, Saia LTL Freight covered a two-state area: Louisiana and Texas. Today, Saia is one of the most successful carriers in the U.S., providing nationwide less-than-truckload (LTL), non-asset truckload, and third-party logistics services. Headquartered in Johns Creek, Georgia, Saia is a fast growing company offering industry leading benefits and opportunities to inspire every member of our team. With over 12,000 employees dedicated to their jobs and our customers, you may discover your own career path at Saia.

Position Summary

Communicates with customers through phone calls and emails for appointment scheduling and order questions. Collaborates with terminal operations to ensure deliveries and pickups are aligned with customer expectations.

Major Tasks and Responsibilities

• Schedules appointments through a high volume of phone calls and emails.
• Coordinates with terminal operations for optimal pickup and delivery times.
• Communicates with dispatch to ensure delivery availability.
• Prepares, reviews, and bundles paperwork for dispatch.
• Assists with billing and data entry for the terminal.
• Conducts driver check-ins to ensure deliveries meet customer expectations.
• Provides customer service and clerical assistance to internal and external customers.

Preferred Qualifications

• High school diploma or GED.
• 1+ years of transportation and/or related experience.
• Working knowledge of Microsoft Office.
• Intermediate computer and customer service skills.

Benefits
At Saia, your success is our success! That’s why we work hard to provide you with what you need to build an awesome career. We are committed to rewarding superior employee performance so that when you work hard, your achievements won’t go unnoticed.

Our Mission
At Saia Inc., success comes down to taking care of the people who matter most – our customers, our employees and our shareholders. The rest will take care of itself.

To safely drive our customers’ success with custom solutions built on the three pillars of our service-focused values: people, purpose and performance.

Saia is an Equal Opportunity Employer and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.